Imoghen Shipping Policy

Last Updated: September 6, 2026

At Imoghen, we know that placing an order is only the beginning. We want every purchase to make its way to you smoothly, securely, and with as little uncertainty as possible. To help us do that, we ship our orders with DHL, a trusted international delivery provider.

1. When Will My Order Ship?

After you complete your purchase, our team will begin preparing your order.

Orders are usually processed within 1–3 business days. This timeframe allows us to verify your order, prepare your items, and arrange shipment.

Orders placed during weekends, public holidays, major promotions, or exceptionally busy periods may require additional processing time.

Once your package has been handed over to DHL, you will receive shipping and tracking information when available.

2. How Long Does Delivery Take?

Our typical delivery timeframe is approximately 5–12 business days after processing.

The exact arrival time depends on the destination and the conditions affecting the shipment while it is in transit.

Please keep in mind that the estimated timeframe does not include unexpected delays caused by customs, weather, transportation disruptions, local delivery services, or other circumstances outside our control.

3. Shipping Through DHL

We use DHL as our primary shipping partner.

After dispatch, your package enters the DHL delivery network and can generally be followed using the tracking number provided with your shipping confirmation.

Tracking updates may not appear immediately after dispatch. Please allow some time for DHL to scan and register the shipment within its system.

4. Shipping Costs

Shipping charges are calculated according to the delivery destination, package details, and shipping service available for your order.

You will see the applicable shipping cost at checkout before completing your purchase.

5. International Shipping

We may offer delivery to customers in different countries and regions.

International orders can be subject to customs inspections and local import requirements. Depending on your destination, you may be required to pay customs duties, import taxes, brokerage charges, or other applicable fees.

These charges are imposed by the destination country's authorities and are not controlled by Imoghen.

Please also understand that customs processing may extend the normal delivery timeframe.

6. Your Delivery Information

A correct shipping address is essential for successful delivery.

Before submitting your order, please make sure your information is complete and accurate, including your:

• Full name

• Street address

• Apartment, suite, or unit number

• City and postal code

• Contact telephone number

If you realize that you have entered incorrect information, contact us as soon as possible. We will try to accommodate an update before dispatch, but changes cannot always be made once an order has entered fulfillment or shipping.

If DHL returns a shipment because the address was incorrect or incomplete, additional shipping costs may be required for another delivery attempt.

7. Shipping Delays

We work hard to ensure orders leave our facility on time, but once a package is in transit, certain events may affect its journey.

Possible causes of delay include customs clearance, extreme weather, carrier disruptions, transportation issues, public holidays, or unexpected events affecting the delivery network.

If your tracking information shows a delay, we recommend allowing additional time for the carrier to complete delivery.

If your tracking status remains unchanged for an extended period, please contact Imoghen Customer Support with your order number and tracking information.

8. Damaged Deliveries

We carefully prepare our products for shipment, but damage can occasionally occur during transportation.

If your order arrives damaged, please contact us promptly. Include your order number and clear photographs of both the shipping packaging and the affected product.

Providing these details allows us to properly review the situation and determine the best available solution.

9. Missing Packages

If your DHL tracking information says “Delivered” but you cannot find your package, please check nearby delivery areas and ask household members, neighbors, building reception, or other appropriate persons who may have accepted the shipment.

If the package remains missing, contact us with your order number and tracking details. We will help you determine the appropriate next steps.

10. Changes to Our Shipping Policy

Imoghen may occasionally update this policy to reflect changes to our shipping arrangements, services, or business practices.

Any updated version will be posted on our website with the revised date.

11. We're Here to Help

If you have questions about delivery, tracking, shipping charges, or an order that hasn't arrived as expected, please reach out to Imoghen Customer Support.

When contacting us, including your order number will help us assist you more quickly.

Thank You for Shopping With Imoghen

We appreciate the trust you place in us every time you order. Our goal is simple: prepare your order with care, ship it reliably, and make getting it to your door as easy as possible.

Imoghen — made for your everyday, delivered with care.